Founder & CEO- Dr. Alexa Fiffick

Dedicated to Your Health and Happiness,
Delivered in an Extraordinary Experience

Exceptional Care- Right In Your Backyard

Step into the world of Concierge Medicine of Westlake, crafted by Dr. Alexa Fiffick with passion and dedication. We're not your typical medical practice – think of us as your healthcare home. Our mission is clear: we're here to guide and boost your health journey through all of life's chapters.

We believe in a personal touch, going beyond just medical care. Your health and wellness plan should be unique and fit you like a glove. We keep our patient list purposefully small, so when you come in, we can have a genuine and unhurried conversation.

We're here to make it easy for you to reach out and get the care you need, when you need it. We're all about building strong bonds with each and every person we serve. Our goal is to provide a medical space that's comfortable, comprehensive, and focused on your needs. Your health and happiness mean the world to us, and we're here to support you every step of the way.

What is Concierge Medicine?

Concierge Medicine is a new way of caring for yourself. Imagine having healthcare that’s tailored to your needs with a focus on what matters most to you… that’s concierge medicine. You receive proactive preventive care, ongoing help with all your health concerns, and a dedicated time with Dr. Fiffick. Finally, a physician who truly cares about your health and well-being as a whole.

  • Concierge Primary Care Adult (26+) $3000.00 annually.

    Concierge Primary Care Independent Young Adult (18-25) $2500.00 annually.

    Concierge Primary Care Young Adult Dependent (18-25) Enrolled With a Parent $2000.00 annually.

  • Easy, 24/7 access to Dr. Fiffick via calls or text (SMS messaging). *Please note sending SMS messages to Dr. Fiffick after hours implies consent. With this implied consent, she will respond in kind, regarding your healthcare.

    Unlimited office and Telehealth visits including an exclusive wellness visit, preventive assessments, and sick visits.

    Guaranteed same-day/ next business day office visits

    Minimal to no wait times

    Easy access to medical records via a dedicated patient portal

    On-site blood draws and point-of-care testing

    Extended visit times for unhurried communication and focus on proactive prevention

  • Do you take my insurance?
    We do not contract with any insurance policies, by choice. This allows us to serve as true healthcare partners to our patients and decide together what the right step for your healthcare is. This means we will not bill your insurance for visits at the practice or services we provide. It also means if you are a medicare member that you are not able to submit claims to medicare for reimbursement of visits.

    What happens if I need labs, imaging, or a referral to a specialist?
    So long as you do not have an HMO policy, orders and referrals function the same as a traditional practice. Dr. Fiffick will write the order or send the referral to a location in-network with your insurance policy or to the location of your choice and they will bill your insurance.

    Can I use my HSA or FSA?
    Guidelines for these plans are set by the IRS and the plan administrator. Typically fees for concierge medicine membership are not considered a qualified expense however certain services and visits may qualify. Please reach out to a tax advisor or the administrator of your plan for the most accurate and up-to-date information.

    Can I submit to my insurance company for reimbursement?
    Insurance plans and policies do not cover membership fees. Our practice can provide you with a letter detailing the value of your annual wellness visit and any other visits you undergo. This letter details procedure codes and diagnosis codes, however we cannot provide itemized invoices as visits are included in your membership cost.

    How Do I know if Dr. Fiffick is right for me?
    We offer complimentary meet-and-greet appointments. These are 30 minute non clinical appointments where you can tour the practice, meet the staff, and discuss with Dr. Fiffick your desired and her philosophy toward medicine. These are the perfect way to determine if the practice is right for you.

Metamorphosis through Menopause

We're all about helping you thrive through life's ups and downs. At Concierge Medicine of Westlake, Dr. Fiffick pays detailed attention to women's health, diving into areas like menopause, perimenopause, sleep, mood, energy, sexual function, and memory that often don't get enough focus. Our goal is to offer care that's tailored just for you. We've created a friendly and personalized healthcare space, transforming the way you approach taking care of yourself.